Frequently asked questions

PickDing is QR table ordering and pay-at-table for cafes and restaurants in Egypt. Guests scan a QR code at the table, open your menu in the phone browser, and order and pay from their own phone without waiting for a waiter or the bill. Every order shows at once on the kitchen screen and on the cashier screen, with the table number and the exact items. Your team manages the menu, prices, branches, tables, staff roles and settings from the venue admin.

Request a free trial by email at hello@pickding.com, or use the Request a free trial button on any page. Tell us the name of your venue, the city, the number of branches and tables, and how you take orders and payments today. We reply by email and help you set up your menu, your tables and their QR codes, and your staff and their roles. You can read the full feature list on the Features page before you write.

Every venue starts with a 14-day free trial, so your team and your guests can use PickDing during real service before you decide. After the trial, PickDing is a monthly subscription for each branch of the venue. The price is on the Pricing page, so you know it before you decide. The Terms of Service explain the subscription, price changes and how to cancel.

PickDing costs EGP 1,000 per branch per month, plus VAT. There is one plan, and it includes every feature. The venue pays the subscription to PickDing each month, and the first 14 days are a free trial. Fees that payment providers charge on guest payments are paid by the venue and are separate from the subscription. The Pricing page explains how billing works.

Guests use their own phones and their phone browser, so they need nothing extra. Your team uses the PickDing staff apps for iPhone and iPad to run the kitchen screen and the cashier screen, so you can use devices you already know. You also place a QR code on each table, and each code is linked to that table in the venue admin.

Yes. One PickDing account holds all your branches, so you do not need a separate account for each place. Each branch has its own tables, QR codes, floor map and staff, and each staff member reaches only the branches their role allows. You can see and manage every branch from the same venue admin.

No. Scan the QR code on the table with your phone camera, and the venue menu opens in your phone browser. You do not install anything, you do not create an account, and you do not need to give your name. You open the menu, order and pay in the same browser page.

Yes. PickDing menus come in Arabic and English, and the venue writes its items in both languages. Choose the language you prefer when the menu opens, and you can switch at any time during your visit. Arabic pages read from right to left, as they should.

Tap the call-waiter button on the menu page, and the venue staff receive your request at once with your table number. You do not need to wave across the room or wait for someone to pass by your table. You can use it to ask a question, to ask for help with the menu or to ask for anything else you need.

After you pay, you can open your receipt from a link on your phone. You can also ask for the receipt by email, if you prefer to keep a copy in your inbox. The receipt comes from the venue, because the venue is the seller of the food and drinks you ordered.

Guests pay the bill with Apple Pay, credit and debit cards, InstaPay or digital wallets from their phone, or in cash at the cashier. Payments from the phone are processed by licensed payment providers, not by PickDing. The guest pays on the payment provider's secure payment page, and the venue is paid for its sales under its agreement with that provider. PickDing does not hold, move or pay out guest money at any point.

Card details go straight from your phone to the licensed payment provider. They never reach PickDing servers or venue staff, so no one at the table or at the cashier sees your card number. PickDing receives only the payment result and a reference from the provider, and never stores card numbers.

Yes. Guests at one table can split the bill, and each guest pays a part from their own phone. Everyone at the table and the cashier sees what is paid and what is left, so nobody has to do the math on a napkin. When the full bill is paid, the cashier screen shows the table as paid.

If an item cannot be served or something else goes wrong, the venue can refund the guest, at once or within a set time. A refund of a phone payment goes back through the payment provider that took the payment, and the time it takes to reach the guest depends on that provider and the guest's bank. The venue refunds cash payments itself. Questions about a refund go to the venue first, because the venue is the seller. The Terms of Service explain how refunds work.

Staff sign in with a passkey, which uses the face, fingerprint or screen lock of their phone or computer, so there is nothing to remember. They can also sign in with a code from an authenticator app on their phone. Each staff member has their own sign-in and a role, and each role sees and does only what its job needs.

Guests do not create accounts, so we do not ask for names or phone numbers to order. For each order we keep the table, the items ordered and the payment status, plus security logs such as the device and IP address that help us prevent fraud. Card details stay with the payment provider and never reach us. Our Privacy Policy explains everything we collect, why we collect it and how long we keep it.

No. This website sets no cookies, uses no analytics and loads no fonts, scripts or images from other companies. That is why you see no cookie banner when you visit. Our hosting keeps only standard technical logs, and the Privacy Policy gives the details.