Terms of Service

1. Acceptance

1.1These Terms of Service ("Terms") govern your use of the website at pickding.com, the ordering web app at pickding.app, the PickDing staff apps, the venue admin and every related service (together, the "Service"). "PickDing", "we", "us" and "our" mean PickDing, the provider of the Service. "You" means the person or business that uses the Service.

1.2By using the Service, you accept these Terms. A venue accepts them when it signs an order form, or when it confirms in writing (for example by email) that it accepts the Terms linked in our trial confirmation. A guest accepts the parts that apply to guests when they use an ordering page. If you do not accept these Terms, do not use the Service.

1.3If you accept these Terms for a business, you confirm that you have the authority to bind that business.

2. Who may use the service

2.1Venues. The venue side of the Service is for businesses only: cafes, restaurants and similar places that serve food or drinks. A venue uses the Service for its business and not as a consumer. The person who opens a venue account must be an adult with the authority to act for the venue.

2.2Guests. Guests are the customers of a venue. They use the ordering page that opens when they scan the QR code at the table. Guests do not need an account. A guest's purchase is a contract between the guest and the venue, not between the guest and PickDing.

2.3Nothing in these Terms reduces the rights that a guest has as a consumer under Egyptian law.

3. The service

3.1PickDing is software for QR table ordering and pay-at-table. With the Service:

• a guest scans the QR code at the table, opens the venue menu in the phone browser, orders and pays from the phone, and can split the bill with other guests;
• orders show on a kitchen screen and on a cashier screen in the staff apps for iPhone and iPad;
• the venue admin manages the menu, prices, branches, tables, floor map, staff roles and settings;
• guests can call a waiter, choose an Arabic or English menu, and receive receipts by link or by email;
• the venue can refund a guest when something goes wrong.

3.2PickDing is a software provider. We are not a restaurant, a seller of food or drinks, a bank or a payment provider.

3.3The features of the Service are described on the Features page and inside the product. Some features depend on the settings the venue chooses.

4. Accounts and security

4.1A venue account belongs to the venue. The venue gives correct details when it starts the trial or signs the order form, and keeps them up to date.

4.2Staff sign in with a passkey or with a code from an authenticator app. Each staff member uses their own sign-in. Staff must not share sign-in details, passkeys or devices that hold them.

4.3The venue gives each staff member a role. A role controls what that person can see and do. The venue chooses the roles and must give each person only the access their job needs.

4.4The venue is responsible for its staff and for everything done through its account and its staff sign-ins. When a staff member leaves, the venue removes their access.

4.5If you think someone has used your account without permission, tell us at hello@pickding.com at once and change the affected sign-in factors.

5. Free trial and subscription

5.1Free trial. A new venue may use the Service free of charge for 14 days. We may set the scope of the trial and may end a trial that is misused.

5.2Subscription. After the free trial, the Service is a monthly subscription. The price is charged per branch per month, plus value added tax (VAT), as shown on the Pricing page. The price, the plan and the taxes are also shown to the venue when it starts the trial or signs the order form. Fees are charged in the way shown at that time. Price changes follow section 5.3.

5.3Price changes. We may change subscription prices. We tell the venue before a new price applies, and the new price applies from the next monthly period. If the venue does not accept a new price, it may cancel before that period starts.

5.4Cancellation. The venue may cancel the subscription at any time by writing to hello@pickding.com from the email address of the venue account. The cancellation takes effect at the end of the current paid month. The Service stays available until then.

5.5Fees already paid. Fees for a period that has started are not refunded, unless the law requires a refund or we decide to make one.

5.6Late payment. If a fee is not paid when due, we may limit or suspend the Service under section 12 after we tell the venue.

6. Venue responsibilities

6.1Menu and prices. The venue is responsible for its menu: item names, descriptions, prices, taxes, service charges and allergen or ingredient information. The venue keeps this information accurate and lawful.

6.2Availability. The venue keeps item availability up to date and does not accept orders it cannot serve.

6.3Orders it accepts. The venue is the seller to its guests. It is responsible for the orders it accepts, for preparing and serving them, and for the food and drinks it sells.

6.4Food safety. The venue follows all food safety, health and hygiene rules that apply to it.

6.5Tax invoices. The venue is responsible for its taxes and for issuing any tax invoice or tax receipt the law requires. A receipt from the Service is a record of the payment and does not replace a tax invoice unless the law allows it.

6.6Refunds to its guests. The venue handles refunds, complaints and consumer rights of its guests. It uses the refund tools in the Service fairly and follows the law.

6.7Licences and law. The venue holds every licence and permit its business needs and follows the laws that apply to it, including consumer protection and personal data protection laws.

6.8QR codes. The venue places the QR codes at the right tables and checks that they are not replaced or damaged.

7. Guest payments

7.1Licensed providers. Guest payments from the phone are processed by licensed payment providers. Cash payments are made to the venue at the cashier. Card details go straight to the payment provider and never reach PickDing servers or venue staff.

7.2We do not hold guest money. PickDing does not receive, hold, pool, transfer or pay out guest money. The venue is paid for its sales by the payment provider, under the venue's agreement with that provider.

7.3The venue is the seller. When a guest pays, the guest pays the venue for the venue's products. The terms of the payment provider apply to payments made from the phone, not to cash payments.

7.4Disputes and refunds. A dispute about an order or a payment is between the guest, the venue and the payment provider. Guests should first raise any problem with the venue. We may help by giving the venue the order and payment records in the Service.

7.5How refunds work. When something goes wrong, the venue can start a refund in the Service, either at once or within a time set in the venue's settings. A refund of a phone payment goes back to the guest through the payment provider that took the payment. The time it takes for the money to reach the guest depends on the payment provider and the guest's bank. The venue refunds cash payments itself.

8. Acceptable use

You must not:

• break any law, or use the Service for fraud or to sell goods that are not allowed;
• try to reach data, accounts or systems that are not yours;
• test, scan or attack the security of the Service without our written permission;
• copy, change, take apart or reverse engineer the software, except where the law allows it;
• send harmful code, spam or content that is false, offensive or that breaks the rights of others;
• overload the Service or disturb its normal work;
• resell the Service or use it to build a competing product.

9. Intellectual property

9.1Our property. The Service, the software, the design, the PickDing name, the logo and all related marks belong to PickDing. These Terms do not give you any right to them, except the right to use the Service as these Terms allow.

9.2Venue content. The venue keeps all rights in its content, such as its name, logo, menu and descriptions. The venue gives PickDing a non-exclusive, royalty-free licence to host, copy, show, translate and adapt this content only to run and provide the Service, for as long as the venue uses the Service. The venue confirms it has the right to give this licence.

9.3Feedback. If you send us ideas or feedback, we may use them without any duty to you.

10. Data and privacy

10.1Our Privacy Policy explains which personal data we collect, why we use it and what rights you have. It is part of these Terms.

10.2For guest data that the venue controls, the venue decides why the data is used, and PickDing processes it for the venue to provide the Service. Each party follows the Personal Data Protection Law No. 151 of 2020 for its own role.

10.3The venue may ask for a copy of its data while it uses the Service and for a reasonable time after the account ends.

10.4Processing for the venue. When PickDing processes guest data for a venue:

• we process it only on the venue's documented instructions, which are these Terms and the settings the venue chooses in the Service, and only for the purposes in our Privacy Policy;
• we keep it confidential and protect it with suitable security measures;
• we use sub-processors only under the same duties;
• we help the venue answer guests' requests about their data and deal with data breaches;
• when the account ends, we delete the data or return it to the venue, except where the law requires us to keep it.

11. Availability and changes

11.1We work to keep the Service available and secure. The Service may stop for short times for maintenance, updates or reasons outside our control, such as network or provider failures.

11.2We improve the Service over time. We may add, change or remove features. If a change removes an important feature that a venue pays for, we tell the venue in advance.

12. Suspension and termination

12.1By the venue. The venue may stop using the Service at any time and cancel under section 5.4.

12.2By us. We may suspend or end access to the Service, in full or in part, if:

• the venue does not pay fees when due;
• someone breaks these Terms or the law through the account;
• we need to protect guests, venues, the Service or the public from harm or fraud;
• a payment provider, a court or an authority requires it.

Where it is reasonable, we tell the venue first and give it a chance to fix the problem.

12.3After the end. When an account ends, access to the Service stops. Sections 7.4, 9, 13, 14, 15 and 16 stay in force. We keep or delete data as the Privacy Policy explains.

13. Disclaimers

13.1We provide the Service with reasonable care and skill. To the extent the law allows, we do not give any other promise about the Service, including that it is free of every error or fits every purpose.

13.2We are not responsible for the food, drinks, prices, service or conduct of a venue, or for the services of payment providers, network operators or device makers.

14. Limitation of liability

14.1To the extent the law allows, PickDing is not liable for indirect loss, loss of profit, loss of revenue, loss of business or loss of data that results from the use of the Service.

14.2To the extent the law allows, PickDing's total liability to a venue for all claims under these Terms is limited to the total subscription fees that the venue paid to PickDing for the Service before the event that caused the claim.

14.3Nothing in these Terms limits or excludes liability for fraud, for gross fault or wilful misconduct, or for anything else that Egyptian law does not allow to be limited or excluded. Nothing in these Terms reduces the rights of a guest as a consumer.

15. Indemnity

The venue protects PickDing against claims, losses and reasonable costs, including legal fees, that come from: the venue's products, prices and menu content; the orders the venue accepts and serves; the venue's breach of these Terms or of the law; or the acts of the venue's staff. PickDing tells the venue of such a claim without delay and lets the venue take part in the defence.

16. Governing law and courts

16.1These Terms are governed by the laws of the Arab Republic of Egypt.

16.2We first try to solve any dispute by talking in good faith. Write to hello@pickding.com to start.

16.3If a dispute is not solved, the competent courts of the Arab Republic of Egypt have jurisdiction. This does not take away any right a consumer has to go to another competent court under Egyptian law.

17. Changes to these terms

17.1We may update these Terms. The date at the top shows the latest version.

17.2If a change is important, we tell venues by email or in the venue admin before it applies. If a venue keeps using the Service after the change applies, it accepts the new Terms. If it does not accept them, it may cancel under section 5.4.

18. General

18.1Whole agreement. These Terms, the Privacy Policy and any order form are the whole agreement between the venue and PickDing about the Service. If an order form conflicts with these Terms, the order form applies for that venue.

18.2Language. These Terms are published in Arabic and in English.

18.3Severability. If a court finds any part of these Terms invalid, the rest stays in force.

18.4No waiver. If we do not use a right at once, we do not give it up.

18.5Transfer. The venue may not transfer its account or these Terms without our written consent. We may transfer them as part of a merger, sale or reorganization of our business, and we tell the venue if we do.

18.6Notices. We send notices to the email address of the venue account. You send notices to hello@pickding.com.

19. Contact

For any question about these Terms, write to hello@pickding.com or use the Contact page.